iPad Set Up
The setting up of the iPad will depend on whether it is a new device, previously purchased and/or whether the parent already has a parent Apple ID account.
For those parents who intend on using a previously purchased iPad, it is important that it is capable of running iPad OS 14 (see below for details).
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For home use, it is important that a parent creates a child’s Apple ID account through Family Sharing to ensure parental access to the control functions on the iPad and if necessary reset your child’s password.
NOTE: if the parent does not own an Apple device and child’s iPad is the only Apple device in the home, our advice is not to create a child’s Apple ID under Family Sharing as this tends to create issues with security notifications that are sent through to the parent’s device.
An Apple ID is the account that you use to access Apple services like the App Store, News +, Fitness +, Apple TV +, Apple Music, Apple Arcade, iCloud, iMessage, FaceTime and more.
A child Apple ID is set-up through a Family Sharing using a parent’s Apple ID which allows parental control of the child’s ID. This provides added protection for inadvertent app purchases or credit card use. All apps purchased through Family Sharing are then available for the whole family at no extra cost.
For further information about setting up a child’s Apple ID through Family Sharing, please refer to the following link: https://support.apple.com/en-us/HT201084
If your child already has an account, they should keep using it. For help if you have forgotten their Apple ID go to: https://support.apple.com/en-us/HT201354
After completing this process, go to your child's Apple account page using the following link: https://appleid.apple.com/ to make sure that their information is correct. Check their birthday, since it needs to be correct for features like Family Sharing.
For further information about child’s apple ID, please refer to the following link:
For those parents who intend on using a previously purchased iPad, it is important that it is capable of running iPad OS 14, which currently includes: iPad 5th & 6th Gen, iPad Air (3rd Gen) and iPad Air 2 along with iPad Pros (9.7” – 12.9”).
If you are unsure of what generation iPad you own, go to Settings>General>About>Model Name
For further information about iPad’s compatibility with iPad OS 14, please refer to the following link:https://support.apple.com/en-au/guide/ipad/ipad213a25b2/ipados
If a parents doesn’t have an Apple device or Apple ID, the parent can create a parent Apple ID on their child’s iPad and then create a child’s Apple ID through Family Sharing. Following this, the parent needs to sign out of the device and the child will then sign in under their Apple ID. The only difference here is that the parent won’t be able to remotely control this device.
For further information about creating an Apple ID, please refer to the following link: https://support.apple.com/en-au/HT204316
In addition to Family Sharing, parents can also go into the Settings menu on their child’s iPad and fine tune restrictions even further. To do this, select Settings > tap Screen Time to set limits for Downtime, App Limits, Communication Limits, Always Allowed and Content & Privacy Restrictions.
For further information about Parental Control Settings, please refer to the following link: https://support.apple.com/en-gb/HT201304
When student’s iPads are managed through Jamf’s Mobile Device Management (MDM) system at school, parents are also entitled to Jamf Parent iOS App which further empowers management of their child's device.
For further information about Jamf Parent, please refer to the following link: https://www.jamf.com/products/jamf-parent/
To fully leverage the power of the digital classroom and to avoid any distractions we use Apple Classroom, Jamf’s Mobile Device Management (MDM) solution and Apple School Manager (Device Enrolment Program) to control the digital learning environment and automatically deploy apps to ensure efficient lesson delivery.
Important to note this will involve initially wiping all data from the iPad, hence the need to back up any data to iCloud before they are sent to school. After attaching the iPads to Jamf, app purchased through the child’s Apple account and data can be reloaded onto the iPad.
Apple School Manager is a Device Enrolment Program (DEP) which authorises Burrendah PS to send instructions and commands to student iPads.
Jamf MDM provides Burrendah PS with a seamless interface to send out apps, restrict access to social media and control iPad settings to ensure adherence to school guideless and to minimise technical issues which reduces productivity.
Apple Classroom is an app which enables teachers to launch specific apps, websites, or textbook pages on any iPad in the classroom, share documents between teacher and students, or share student work on an interactive whiteboard.
How to Create Apple ID for Child: https://www.youtube.com/watch?v=Qv0_b4IVGNU
How Family Sharing Works: https://www.youtube.com/watch?v=I6vZd14FsJ4
How to Setup Apple Family Sharing & Create a Child Account: https://www.youtube.com/watch?v=Qv0_b4IVGNU
Setup Screen Time for Parents: https://www.youtube.com/watch?v=ZAXcyGw8Q2Y
How to Setup Parental Controls for iPad: https://www.youtube.com/watch?v=Lu-e_y-Rt9I
Students and their families can access free technical support for Apple devices, such as Macs, iPads and applications directly from AppleCare Support. AppleCare Support is available at no cost to you and is provided through the Department’s AppleCare Enterprise agreement.
AppleCare Support is available 24 hours a day, seven days a week. It provides technical support for:
- Apple software and operating systems
- Apple applications, such as Keynote
- Personal Apple accounts or settings
The Department’s AppleCare Enterprise agreement does not provide any extra hardware coverage.
To contact AppleCare support:
- Phone 1300 760 237
- When prompted enter access code 2961
- Follow the prompts to select your Apple device